Mobile / Live
Your cillbaji account puts Rocket, Upay and Bank Transfer in one cashier screen so you can fund your balance or request a payout without switching apps. Every transaction writes a record to your account history the moment it is processed, so your balance is always the number you see.
Sending money into your cillbaji balance starts at the cashier screen inside your account. We support Rocket, Upay and Bank Transfer — pick whichever wallet or bank account you already use. Once you confirm the amount and follow the payment steps shown on screen, the funds move into your cillbaji balance. The cashier screen shows the minimum deposit amount for each method, so check those figures before you enter an amount.
Log in to your cillbaji account and go to the Deposit section inside the cashier. The available payment methods are listed there.
Select Rocket, Upay or Bank Transfer. Each method shows the account number or wallet ID you need to send funds to.
Type the amount you want to deposit. Follow any additional fields shown on screen for your chosen method, then confirm the transaction.
Once the payment goes through, your cillbaji balance updates. Open Account History to see the deposit entry and its reference number.
Requesting a payout from your cillbaji account follows a straightforward path through the cashier. Go to the Withdrawal section, choose the method you want to receive funds on — Rocket, Upay or Bank Transfer — and enter the amount. The cashier will show the minimum and any fields required to complete the request. Your wallet or bank account details must match the ones registered on your cillbaji account; mismatched details cause the request to pause for a manual check. Submit the request and note the reference number shown on the confirmation screen.
Log in and open the cashier, then select the Withdrawal tab. Your available balance and the supported payout methods appear here.
Choose Rocket, Upay or Bank Transfer. Confirm the account or wallet number shown is the one you want the funds sent to.
Type the amount within the range shown for your chosen method. Fill in any additional fields the cashier requires before submitting.
After submitting, note the reference number on the confirmation screen. Use it when checking the status in Account History or contacting support.
Your cillbaji account may prompt a verification step at certain points — typically before your first payout or when account details are updated. The fields and documents required are shown directly inside your account area; follow only what appears there, since the exact requirements depend on the information already on file. Do not send documents through any channel other than the one shown in your account. If the verification screen is not visible, your account may already be cleared for the current action. Check the Account Status section for the current state.
Open the Account area and look for any verification prompt or pending flag. The screen tells you exactly what is outstanding before you can proceed.
Complete only the fields and upload only the documents listed in your account area. Do not submit anything that is not explicitly requested there.
Documents go through the channel shown in your account — not email or chat unless the account screen directs you there specifically.
If a verification flag stays active and you cannot identify the outstanding item, contact support using the route shown in your account and quote your account reference.
The cillbaji cashier connects to three payment routes built around the wallets and banks Bangladeshi account holders already use. Rocket works as a direct mobile wallet transfer — you send from your Rocket number to the cashier account shown on screen. Upay follows the same wallet-to-cashier path with its own account details. Bank Transfer is the option for those moving larger amounts through a local bank account; the cashier shows the receiving account number and any reference code you need to include in your transfer note.
Mobile wallet transfer direct to the cashier. Send from your Rocket number using the account details shown at the time of deposit.
Wallet-to-cashier transfer via your Upay account. The cashier displays the correct Upay number for the current session.
Local bank account transfer for deposits and withdrawals. The cashier shows the receiving account number and the reference code to include.
Every payment you make through Rocket, Upay or Bank Transfer generates two records: one in your wallet or bank app, and one in your cillbaji Account History. Matching them correctly is the fastest way to confirm a deposit landed or a withdrawal was sent. Open Account History and find the entry with the same amount and approximate time as your wallet transaction.
Every cashier transaction generates a unique reference number. Note it at confirmation and cross-check it against the transaction ID in your Rocket, Upay or bank app to confirm the payment matched.
Account History shows labels such as Pending, Processing and Completed. A Pending entry means the payment is still being matched; Completed means the balance has been updated.
Each entry in Account History shows the date, method, amount and reference. Filter by date range if you are looking for a specific deposit or withdrawal among several entries.
Keep a wallet screenshot and the cillbaji reference number together until the status reads Completed. If you raise a support query, both pieces of evidence speed up the check.
Your cillbaji account and the payment actions tied to it sit behind several layers of access control. We operate through the cillbaji domain only — always confirm the URL before entering account credentials or starting a cashier action. Wallet ownership checks are built into the withdrawal flow: the payout can only go to a wallet or bank account registered under your account name. Any mismatch triggers a manual review before funds move.
Always verify you are on cillbaji before entering login details or completing a cashier step. Unofficial domains are not associated with your account and cannot be held to any account record.
Withdrawals process only to a wallet or bank account registered in your name on the cillbaji account. A name mismatch pauses the payout and triggers a manual review before any funds are released.
Your account area shows any active verification requirement. Follow only the steps shown there; do not submit documents through unofficial channels or to anyone requesting them outside the account portal.
Use only the support contact shown inside your logged-in account area for transaction queries. The account team can verify your identity and check transaction status without you sharing sensitive credentials.
These answers cover the banking questions we hear most often. If your situation is not covered here, the support route inside your account area is the right place to ask.
The cillbaji cashier supports Rocket, Upay and Bank Transfer for deposits. Select your preferred method in the cashier and follow the account details shown on screen for that session. Availability depends on your eligible region.
The minimum deposit amount for Rocket, Upay and Bank Transfer is displayed in the cashier at the point of selection. The figure shown there is the one that applies to your current session — we do not publish a fixed amount outside the cashier.
Open Account History and check for a Pending entry matching the amount and time. If the status has not moved to Completed after a reasonable wait, contact support through your account area and provide the reference number and your Rocket transaction ID.
Withdrawals go only to a wallet or bank account registered under your cillbaji account name. If you want to change the registered payout method, follow the account update steps shown in your account area before submitting a withdrawal request.
Pending means the withdrawal request has been received and is being processed. The cashier notes show the expected window for your chosen method. If it moves past that window without updating, contact support with your withdrawal reference number.
Verification confirms that the payout goes to the right person. The account area shows exactly which fields or documents are needed. Complete only what is shown there — do not submit anything that is not explicitly listed on that screen.