Mobile / Live
cillbaji collects and uses your information to operate your wallet, process transactions through Rocket, Upay, and Bank Transfer, and keep your account secure. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and maintain your transaction history. This includes your registration details, payment method identifiers for Rocket, Upay, and Bank Transfer, device information, and records of your account activity. We store this data on secured servers and use it only for the purposes described in this policy — running your account, processing your payments, and responding to your support requests. We do not sell your personal information to third parties. Certain data is shared with payment processors when you initiate a Rocket, Upay, or Bank Transfer transaction; that sharing is limited to what those processors need to complete the transfer. We may also share data when required by applicable law or a valid legal process. Retention periods vary by data type: transaction records are kept for as long as required under applicable financial regulations, while account profile data is held for the duration of your account and a reasonable period after closure. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we serve.
Transaction identifiers and amounts tied to Rocket transfers are shared with the Rocket payment processor only to complete your deposit or withdrawal.
When you use Upay, we pass the minimum required data to Upay's processor. We do not store your full Upay credentials on our servers.
Bank Transfer records, including account reference numbers, are retained for the period required under applicable financial regulations.
Your registration details and account preferences are held for the life of your account and a reasonable period after you close it, in line with our legal obligations.
This policy applies to data we collect and process directly through cillbaji. It does not extend to third-party services you reach from our platform, and it does not override the terms of external payment processors. Understanding the boundary helps you know where to direct questions about your data.
Covered. Data collected when you register, log in, or update your account details falls fully within this policy.
Covered for the data we hold. The portion processed by Rocket, Upay, or Bank Transfer is governed by those providers' own policies once the transfer leaves our system.
Covered. Your browsing behaviour within the cillbaji lobby, game session data, and preference signals are collected and handled under this policy.
Not covered. If you follow a link to an external site or use a third-party tool, that party's privacy terms apply. We are not responsible for their data practices.
You have practical options for managing the data we hold about you. To see the information on your account, open the account settings page after logging in — your profile details, registered payment methods, and transaction history are visible there. If any detail is wrong, you can update most fields directly in account settings; for changes that require identity verification, our support team can walk you through the steps. If you want to ask a question about how your data is used, or if you believe we hold data that should be corrected or removed, you can reach us through the contact routes listed in the support section below. We will respond to data queries in line with our obligations under applicable law. Note that some data — particularly transaction records tied to Rocket, Upay, or Bank Transfer payments — must be retained for regulatory periods and cannot be deleted on request alone. Eligibility to exercise these rights depends on your local law and the region from which you access the platform.
Log in and open account settings to see your profile data, payment method references, and transaction history at any time.
Update most fields directly in account settings. For identity-verified fields, contact support with the relevant documentation.
Send your query through the support contact routes below. Include your registered account email so we can locate your records.
We will assess removal requests against our legal retention obligations. Transaction records tied to regulated payments may need to be kept for a defined period.
For any question about this policy, your account data, or a data correction request, use the contact routes below. Have your registered account email ready when you get in touch — it helps us locate your records and respond accurately.
Open the chat widget on cillbaji while logged in to reach our support team directly about account or data questions.
Send your privacy or data query to the support email address published on the cillbaji contact page. Include your account email in the message.
The help centre on cillbaji covers common account and data questions. Check there first for step-by-step guidance on reviewing or updating your details.
We apply access controls, encryption in transit, and server-side security measures to protect the data we hold. Our approach covers four areas: how we store your data, how cookies work on the site, how long we keep records, and how you can request changes.
Your account data is stored on secured servers with access restricted to authorised personnel. Payment identifiers for Rocket, Upay, and Bank Transfer are handled under strict access controls.
We use cookies to keep your session active, remember your account preferences, and understand how the lobby is used. You can manage cookie settings through your browser, though some functions require session cookies to work.
Account profile data is held for the life of your account plus a reasonable closure period. Transaction records are kept for the duration required under applicable financial regulations.
To update identity-verified fields or ask about data removal, contact support through the routes on cillbaji. We respond to data requests in line with our legal obligations and your local law.
These are the questions we hear most often about how we handle account data, cookies, and your rights under this policy.
We collect the details you enter during registration — name, contact information, and identity verification data — along with your device information and the payment method references you add for Rocket, Upay, or Bank Transfer. We also record your transaction history and account activity.
We share data only where necessary: with payment processors like Rocket, Upay, and Bank Transfer to complete your transactions, and with authorities when required by law. We do not sell your personal information to advertisers or unrelated third parties.
Log in and open account settings on cillbaji. Your profile details, registered payment methods, and transaction history are visible there. For a broader data query, contact our support team through the live chat or email route on the site.
You can request data removal through our support contact routes. We will review the request against our legal retention obligations. Transaction records tied to Rocket, Upay, or Bank Transfer payments may need to be kept for a regulated period before deletion is possible.
Cookies keep your session active, store your account preferences, and help us understand how the lobby is used so we can improve it. You can manage or block cookies in your browser settings, though disabling session cookies may affect how your account functions.
Access to cillbaji and the applicability of this policy depend on your local law and the eligible regions we serve. If you are in Bangladesh, check whether access is permitted under local regulations before using the platform. This policy governs the data we collect from eligible accounts.