Mobile / Live
These terms set out how your cillbaji account works — what you can do, what we expect, and how transactions through Rocket, Upay, and Bank Transfer are handled. Access to our platform depends on your local law and eligible regions, so read through before you start.
When you open an account with cillbaji, you agree to operate within these terms for every action you take — deposits, withdrawals, game sessions, and account changes. We write these terms in plain language so you know exactly where you stand before you fund your wallet. Your access to cillbaji is conditional on eligibility under your local law. We do not determine your legal standing for you; that responsibility sits with you. If your region restricts online gaming or wallet-based transactions, those restrictions apply regardless of your account status here. Payments through Rocket, Upay, and Bank Transfer each carry their own processing steps — transaction records for all three are visible in your signed-in account area. Any deposit or withdrawal you initiate is governed by these terms from the moment it leaves your wallet. We may update these terms when platform conditions change, and we will notify you through your registered contact before material changes take effect. Continued use after that notice means you accept the updated terms. For questions about a specific clause, our support team is the right first step.
Understanding the boundaries of this policy helps you know when it applies and when another framework governs your situation. Each area below reflects a distinct part of your interaction with cillbaji.
These terms govern registration, login, identity checks, and account suspension. How you open your account and what credentials you use are subject to this policy. Third-party login tools or device settings outside our platform fall outside its scope.
Every deposit and withdrawal you make through Rocket, Upay, or Bank Transfer is covered. Transaction limits, processing steps, and dispute handling are all governed here. Your bank or wallet provider's own terms operate separately and apply on their side of the transfer.
Game content from JDB, PlayStar, Habanero, and PG Soft is delivered under our platform licence arrangements. These terms define how you may access that content. Provider-specific rules — such as game mechanics or session limits a studio sets — sit with the provider, not with cillbaji.
Where cillbaji links to or integrates with external services — payment gateways, verification tools, or support channels not operated by us — those services carry their own terms. We are not responsible for how they handle data or requests made directly on their platforms.
These terms are not one-sided. You have clear, practical options whenever you need to review, correct, or query something related to your account. Transaction records for Rocket, Upay, and Bank Transfer deposits and withdrawals are available inside your signed-in account area — open the transaction history tab to see the full log with dates, amounts, and status. If your account details are incorrect, you can update them through the account settings page; identity fields that require verification will prompt you to submit supporting documents through the same screen. You do not need to contact support for routine corrections — the account panel handles most of them directly. Where a change requires our review, submit a request through the support route and we will process it within the timeframe shown in your account. If you believe a transaction has been recorded incorrectly, raise it through the dispute channel in the support section; include the transaction reference visible in your history so we can locate it without delay.
Your full transaction history — deposits, withdrawals, and status updates — is available in the signed-in account area under transaction history. Filter by date or payment method to locate a specific Rocket, Upay, or Bank Transfer entry.
Non-identity fields update immediately through account settings. Verified identity fields require you to submit documentation through the upload prompt in the same section. Follow the instructions shown on screen for each field type.
If a clause in these terms is unclear, open a support ticket through the contact section. Reference the clause or the specific account action you are asking about so the team can give you a direct answer rather than a general one.
For transaction disputes or account access issues, use the support channel listed in the contact section. Include your account reference and the transaction ID from your history log to help the team locate the relevant record quickly.
If a term in this policy affects your account or a transaction, reach out through the channels below. We will direct your query to the right team based on what you submit.
Open the chat widget from any page while signed in to raise a terms or account question directly with our support team.
Send a written query to our support address listed in the contact section of the site. Include your account reference and the relevant transaction ID for faster handling.
The help section on site covers common terms questions with step-by-step guidance. Check there first for answers about account access, transaction records, and policy scope.
Your account data and transaction records are held in line with our data handling practices and the retention periods set out in our privacy policy. Here is how the main areas work.
Your account credentials are stored using standard encryption practices. We do not store payment credentials from Rocket, Upay, or Bank Transfer on our servers — those transactions pass through the respective payment gateway and the record we keep is the outcome, not the credential.
We use session cookies to keep your account active while you browse. Analytics cookies help us understand how the platform is used. You can review cookie settings through the preferences panel in your account or your browser settings.
Account and transaction records are kept for the period required by applicable standards and as described in the privacy policy. If you close your account, certain records are retained as required. The full retention schedule is in the privacy policy linked from the footer.
To request a correction to your personal data or to ask how a policy change affects your account, contact us through the support routes listed on site. We will confirm receipt and respond within the timeframe shown in the help section.
These questions reflect what people typically want to know before or after reading the full policy.
Access depends on your local law and whether your region is eligible. These terms govern how your account works on our side. It is your responsibility to confirm that using an online gaming platform is permitted under the laws that apply to you before you open an account.
Your full transaction history is inside the signed-in account area under the transaction history tab. Every deposit and withdrawal through Rocket, Upay, and Bank Transfer is logged there with the date, amount, and current status. You do not need to contact support to access this.
We will notify you through your registered contact before material changes take effect. Continued use of your account after that notice is treated as acceptance of the updated terms. For minor corrections that do not affect your rights, we may update the page without a separate notification.
Certain account and transaction records are retained after account closure as required by applicable standards. The specific retention periods are set out in the privacy policy, which is linked from the site footer. You can request details about what we hold by contacting support.
Open the transaction history in your account area, locate the relevant entry, and note the transaction reference. Then raise a dispute through the support contact section and include that reference. This allows our team to identify the record directly without needing additional back-and-forth.
Yes. Rocket, Upay, and Bank Transfer each operate under their own terms on their side of a transaction. These terms cover what happens within your cillbaji account — the record we keep, how disputes are handled here, and what conduct is expected. Both sets of terms apply to a single transaction.